FAQ 

 

ARE THE PILLOWS WASHABLE?
Yes. To wash pillowcases, turn inside out and hand wash individually in cold water.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express and Paypal through our online shop. Payments are processed with a secure processor through Shopify. Personal information is not stored on our databases, and is only used at the time the transaction is placed. All prices listed are in Canadian dollars.

HOW DO I KNOW ITEMS WILL LOOK GOOD IN MY HOME IF I AM ORDERING ONLINE?
We do our best to match colours correctly and accurately convey each of our products on our site, however this can be difficult do to the variance of screen resolution and colour settings. If you are concerned with how the product will look in your home, we recommend ordering a swatch to compare in your home before making a full purchase. You can find swatches available in each fabric listing, and you can also purchase a full swatch book here.

WHAT'S YOUR RETURN POLICY?
We create our products with love and care, and hope you love them as much as we do. We accept returns or exchanges for ready-made items within 30 days of your purchase. Fabric sold by the metre cannot be returned unless there is a product defect, as the yardage is cut specifically to customer specifications. If you are unsure if colours will coordinate seamlessly into your home, we recommend ordering a swatch for comparison in your space. If you have any questions or concerns regarding returns, please contact us here.

WHY DOES IT TAKE LONG TO RECEIVE THE PRODUCT?
All items (with the exception of fabric-by-the-metre) are made-to-order for each customer. Products are not mass-produced; rather they are made by hand with care, and this process takes time. We promise it will be worth the wait! If you need your items urgently, please contact us here and we’ll do our best to help you out.

THANK YOU
Thank you so much for visiting our site and purchasing our products. Your support means the world to us!